top of page

Notice of Privacy

PRIVACY NOTICE FOR CUSTOMERS AND PROSPECTS


In compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties and its Regulations, henceforth the LFPDPPP This Privacy Notice is made known to you in the following terms.
 

RESPONSIBLE FOR WHO COLLECTS YOUR PERSONAL DATA


Grupo Transportista Gou S.A. de C.V., with address at: Nueva Santo Domingo #163, Fraccionamiento Industrial San Antonio, C.P. 02760, Alcaldía Azcapotzalco, CDMX, is responsible for the treatment and protection of your personal data that the owner provides us for the purposes for which they will be used, guaranteeing their protection through this privacy notice.
 

PURPOSE AND PROCESSING OF YOUR PERSONAL DATA

Grupo Transportista Gou, S.A. de C.V., collects your personal data, which is treated in a strictly confidential manner and with the necessary physical and digital security measures, whose sole purpose is to use it for the following purposes.


Primary Purposes:

Identify you as a client, prospect or user of our platform, as well as anything related to the provision of our local, foreign and international moving services, that is, all the personal data necessary to provide our services efficiently such as:
 

  • Evaluate the quality of the service we provide.

  • Provide the requested and/or contracted services.

  • Contact you and send you relevant information about our services.

  • Respond to your requests for information, care and services.

  • Archive the records and files of the contractual relationship to monitor future services.

  • Financial management, billing and collection.

  • Your financial information may be provided to credit card issuers, financial institutions or credit processors.


Secondary Purposes:

Send newsletters, advertising, organized events, promotions and application of surveys of our services.

In the event that you do not agree that your personal data is used for the primary or secondary purposes mentioned above, please send us an email to: info@gou.mx, in which you specify the primary or secondary purposes for which you do not want your personal data to be used. Having said the above, it will not be the object of denying you our local, foreign or international moving services.

​

PERSONAL AND SENSITIVE DATA


To carry out the purposes described in this privacy notice, we require your following personal data:

​

  • Identification: Name. Birthdate. Age. Nationality. Civil status. Signature. CURP.

  • Contact: Address. Location. Origin and destination address. Phones. E-mail. Social networks.

  • Patrimonial information Fiscal data. Billing Address. Federal Taxpayer Registry (RFC). Bank accounts: Number of bank account, Bank, CLABE. Account statements, debit or credit cards.

  • The data mentioned in section number 3 will be used solely and exclusively for research to obtain credit.in view of Grupo Transportista Gou, S.A. de C.V.


It is reported that this type of data is considered sensitive data, so if authorized Grupo Transportista Gou, S.A. de C.V. will obtain your consent in writing, by telephone, data messages or any authentication mechanism that is established for this purpose, except for the situations established in article 10 of the LFPDPPP.
 

TRANSFER OF PERSONAL DATA


Personal data may be transferred to the following natural or legal persons without your consent being legally required: Authorities to which we must communicate your information by virtue of a law (SAT, Customs, Federal Judicial, State Judicial. In the case of If a third party, not being an authority, requests your data that you provided, you will be informed in order to receive a response, if you do not receive it, it will be understood as negative and said information will not be transferred.

Grupo Transportista Gou, S.A. de C.V. undertakes to comply with and respect the legal principles of personal data protection when these are transferred, whether to natural or legal persons, in order to be able to offer you our products and services.
 

MEANS TO PROTECT THE USE OR DISCLOSURE OF YOUR PERSONAL DATA


Grupo Transportista Gou, S.A. de C.V. will implement the security, technical, administrative and physical measures necessary to protect your personal data and prevent its damage, loss, alteration, destruction or unauthorized use, access or treatment within this privacy notice.
 

MEANS FOR THE EXERCISE OF YOUR ARCO RIGHTS AS HOLDER OF PERSONAL DATA


As the owner of the personal data that is the object of this Privacy Notice, you have the right to know what personal data we store, for what we use it and the conditions of use that we give them. In this sense, you may request correction of your personal information in the event that it is outdated or incomplete (RECTIFICATION), that it be eliminated from our records when it is considered that it is not being used properly (CANCELLATION) and oppose the use of your personal data (OPPOSITION) generally known as (ARCO Rights), which are enshrined in the LFPDPPP. In the event that you wish to exercise your ARCO rights, you may do so at any time by directing your request.

Email:info@mudanzasgou.com

For the foregoing, you must send us a letter by email in which you inform us in a reliable and detailed manner of the specific personal data to which you wish to have access or that requires that it be rectified, canceled or oppose its treatment, as well as comply with the following requirements;

The name of the owner and address or other means to communicate the response to your request; The documents that prove the identity or, where appropriate, the legal representation of the owner, The clear and precise description of the personal data with respect to which one seeks to exercise any of the aforementioned rights; and any other element or document that facilitates the location of personal data.

Grupo Transportista Gou, S.A. de C.V.will contact you within a maximum period of twenty (20) days, counted from the date on which the request for access, cancellation, rectification or opposition was received, informing you of the respective decision, which if it is ruled as appropriate will be made effective within fifteen (15) days from the response you receive.

The cancellation of personal data will give rise to a blocking period, after which the person in charge will proceed to the suspension of the corresponding data.

Once the corresponding personal data is cancelled,Grupo Transportista Gou, S.A. de C.V. notify the owner.

done the above,Grupo Transportista Gou, S.A. de C.V. may keep the personal data exclusively for the purposes of the responsibilities derived from the treatment referred to in this Privacy Notice.

Grupo Transportista Gou, S.A. de C.V. will not be obliged to cancel the personal data in the case of the cases established in the twenty-sixth article of the LFPDPPP.

Likewise, when the information collected in the personal data is no longer necessary for the fulfillment of the purposes set forth in this Privacy Notice and in the applicable legal provisions, your personal data will be canceled from the database of Grupo Transportista Gou, S.A. de C.V.

​

REVOCATION AND/OR LIMITATION OF THE USE AND/OR DISCLOSURE OF YOUR PERSONAL DATA


Since the processing of your personal data is essential to offer you our services, it is not possible to limit the obtaining that Grupo Transportista Gou, S.A. de C.V. requires them. However, you may revoke or limit the use or disclosure of your personal data by sending your request to the emailinfo@gou.mx In the event that your request is appropriate, the use of the data will be revoked and you will be registered in the exclusion list of Grupo Transportista Gou, S.A. de C.V.

It is important to inform you that not in all cases we will be able to attend to your request or terminate the use immediately, since there is the possibility that at the time of your request some legal obligation or legal relationship subsists, which requires us to continue processing your personal data. . In this sense, we will respond to your request within a maximum period of (20) days, counted from the date the request was received and we will inform you of its origin.


INTERNATIONAL STANDARDS FOR THE PROTECTION OF PERSONAL DATA
 

Grupo Transportista Gou, S.A. de C.V., in order to protect your personal data in the most appropriate way possible, and with the understanding that anyone from anywhere in the world can access the website and share their data with us, THE CONTROLLER has decided to implement some provisions of the Regulation (EU ) 2016/679, better known as the General Data Protection Regulation of the European Union (GDPR).
 

LINKS TO THIRD PARTY WEBSITES


Our website may contain, for your convenience, links to other websites. Grupo Transportista Gou, S.A. de C.V. has not reviewed the Privacy Notices of said websites, therefore it does not guarantee nor is it responsible for the content on such sites. We invite you to carefully read the Privacy Notice of each of the sites you visit on the Internet.
 

MODIFICATIONS IN THE PRIVACY NOTICE

​

Grupo Transportista Gou, S.A. de C.V.The updated version of the Privacy Notice will be available to the public through the following means:
 

  • On our website www.gou.mx in the Privacy Notice section.

  • Notification visible in our offices.

  • They will be sent to the last email account that you have provided us.


This Privacy Notice is governed by the Federal Law for the Protection of Personal Data Held by Individuals, its Regulations and other legal regulations applicable in the United States of Mexico.

bottom of page